What is HCHConnect?
HCHConnect is a web-based patient portal that allows you to communicate with us and for us share some of your clinical information with you. This service provides the ability for you to view lab results as well as request appointments and prescription refills over the Internet confidentially and conveniently. You can log into HCHConnect from our website on the My Patient Page.
How does HCHConnect work?
You can access HCHConnect from any computer with an Internet connection. You simply click on the My Patient Page link on the High Country Healthcare website HighCountryHealth.com. From this screen, you enter your login information and read your secure messages. Don’t have a log-in? Simply request access by e-mailing info@highcountryhealth.com. Please provide your full name and date of birth.
Which features does HCHConnect include?
Sharing of Chart Information
HCHC Connect displays information in your records such as lab results and interpretations, as well as messages to and from the patient.
Secure Messaging
Our office can send and receive secure messages using the patient portal. Once we send the message, an email is sent to your private email account with notification of a secure message. You can then log into the HCHConnect to securely view the message. You can reply to messages and also initiate them.
Appointment Requests
You can request an appointment date and time with your preferred provider and location. If you would like a same-day appointment, please call the office.
Ask Medical Questions
If you have a medical question, you can ask the clinical assistant of one of our providers.
Pay Your Bill Online
You can easily and securely pay your bill online. And, if you have questions about your bill, you can send a message to a billing specialist.
How is security maintained during the transfer of information?
Monitoring
All systems and servers are monitored 24x7x365. Monitoring is performed using three tiers – local network monitoring, data center network monitoring, and external network (Internet) monitoring.
System Tests, Scans and Audits
Detailed penetration tests, system vulnerability scans and audits are performed regularly by third party security advisors. Quarterly wireless and system scans validate that the system is configured and implemented as designed and that any unintentional deviations are discovered and addressed in a timely manner.
Application and Data Protection
The patient portal leverages several security technologies such as encryption key management and intrusion prevention/detection systems. These tools maintain and monitor security while ensuring efficient customer access to the Portal. Credit card information is encrypted during the payment authorization process and is never stored in the Portal database, in accordance with the Payment Card Industry Data Security Standard.
Reporting and Recovery
The patient portal maintains numerous activity audit logs that are indexed and saved for future reference. These audit logs provide the basis by which questions and events can be investigated after the fact. In addition, several layers of system and data back-ups are maintained and can be quickly restored in the event of a system failure.
Compliance
The patient portal is in full compliance with HIPAA and HITECH rules, the Payment Card Industry Data Security Standard and many other standards and regulations.
How do I register for HCHConnect?
Registration may be done in person at a clinic location. You can stop by or register during check-in for an appointment. Any of our Patient Representatives will assist you. Or, you can email us at info@highcountryhealth.com and request a portal invitation.
How do I log in?
Visit our website at: HighCountryHealth.com and click on “My Patient Page“. Type in your Username and Password, then click “Log In”.
How do I reset my password, or change my temporary password?
To reset your password, go to the My Patient Page login screen. Enter your Username and Password, then place a check mark in the box “Change My Password”. Then click “Login”. You will be prompted to enter a new password. Please follow the password requirements on the password-reset screen.
How do I view or send messages?
Go to “Messaging” in the left sidebar menu. To view e-mails sent from our office to you, click “Inbox”. To send us an e-mail, click “New Message” – Double-click “To” to select recipient. Do not enter anything under “Type” or “Priority”. Click on “Return Receipt” if you want notification that we received it.
How do I log out?
Click the “Logout” link at the top left side of the page. The “Login” screen will appear verifying that you logged out successfully. You may then exit from the Patient Portal.
Can I request an appointment using HCHConnect?
Yes. After logging in, click on “Appointment Requests” on the left and follow the step-by-step instructions. Be sure to include the date and time you would like to be seen, as well as the reason for your visit. Our scheduling staff will contact you to confirm your appointment, or offer other appointment times if the time you request is not available. Same-day appointment requests should still be made by calling your physician’s office directly.
Can I request a prescription refill using HCHConnect?
Yes. After logging in just click “Prescription Renewal” and follow the step-by-step instructions. Be sure to include your requested pharmacy information.
Can I update my personal information?
Yes. The HCHConnect allows you to update basic demographic data. Just click on the “Account” link in the upper right corner of the screen. If you have trouble updating your information, please contact one of our office locations and we will update it for you.
